Lucky7net Terms and Conditions – Complete Platform Usage Guide

1. Introduction

Lucky7net is an online entertainment platform offering a wide variety of games including Slot Games, table casino, Live Casino, and Fish Shooting Games to eligible users. The platform is managed and operated by lucky7net (hereinafter referred to as "we", "the platform", or "lucky7net").

These Terms and Conditions govern all aspects of using the lucky7net platform, including access to the website, mobile app, games, and all related services. Please read this document carefully before registering or using any of our services.

If you disagree with any part of these terms, please stop using the lucky7net platform immediately. Continued use of the platform after any amendments to the terms indicates your acceptance of the revised terms.

2. Account Eligibility

To register and use lucky7net services, you must meet all of the following eligibility requirements:

• Minimum age: You must be 21 years of age or older at the time of registration. lucky7net does not permit any underage individual to use our platform under any circumstances.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and bear full responsibility for all activity in your account.
• One account only: Each individual is permitted to hold only one active account on lucky7net. Multiple account registrations by the same individual are strictly prohibited and may result in all related accounts being suspended or terminated.
• Personal use: Your lucky7net account is for personal use only. You may not register an account on behalf of another person or allow others to use your account.
• Non-staff: lucky7net staff and their immediate family members are not permitted to register as platform members.

3. Registration & KYC Process

During registration, you are required to provide accurate, complete, and up-to-date information. lucky7net reserves the right to request identity verification (KYC — Know Your Customer) at any time, particularly before processing withdrawals or when unusual account activity is detected.

Documents that may be required during the KYC process include:

• Malaysian Identity Card (MyKad) or a valid passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• A clear facial photo (selfie) alongside your identification document
• Additional documents such as bank statements or proof of the payment method used

Failure to complete the KYC process within the stipulated timeframe may result in your account being restricted, suspended, or terminated. lucky7net reserves the right to retain balances in accounts that fail verification in accordance with established compliance procedures.

4. Deposit & Withdrawal

Lucky7net accepts deposits and processes withdrawals via multiple verified payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit amount is as stated on the platform's Deposit page.
• All deposits must be made from an account or payment method registered in your own name.
• Lucky7net is not liable for any transaction failures caused by third-party technical issues.

Withdrawal Terms:

• Withdrawals will only be processed to a bank account or payment method verified in the member's name.
• Accounts must pass the KYC process before the first withdrawal can be processed.
• Lucky7net reserves the right to delay or withhold withdrawals suspected of being linked to fraud or a breach of terms.
• Withdrawal processing times depend on the chosen payment method, typically between 30 minutes and 48 hours for verified accounts.

5. Bonuses & Promotions

Lucky7net offers a range of promotions and bonuses to members. Each promotion is subject to specific terms stated on the platform's Promotions page. General terms that apply to all promotions are as follows:

• Wagering requirements: Most bonuses are subject to wagering requirements before a withdrawal is permitted. Specific conditions are stated in the terms of each promotion.
• One bonus only: Unless stated otherwise, only one bonus may be active at a time. Unauthorised bonus stacking may result in bonuses being cancelled.
• Valid account: Bonuses are only available to verified and active accounts. Accounts under review or suspended are not eligible to receive bonuses.
• Bonus abuse: lucky7net reserves the right to void bonuses and associated winnings where there is evidence of system abuse, use of multiple accounts, or betting strategies intended to exploit promotions.
• Validity period: All bonuses have a validity period. Bonuses not used within the specified period will expire automatically.

6. Game Rules

All games on the lucky7net platform are operated according to rules set by the respective game providers and lucky7net. A few important points to understand:

• Each game has different minimum and maximum betting limits. These limits are displayed within the game interface.
• Game outcomes are determined by a Random Number Generator (RNG) certified by independent testing bodies, ensuring fairness and transparency in every round.
• In the event of a technical fault or connection failure during gameplay, lucky7net will use system records to determine the valid outcome.
• Winnings generated through software bugs, system vulnerabilities, or unauthorised means will not be honoured and will be voided.
• Lucky7net reserves the right to void any game or round suspected of taking place outside normal conditions.

7. Member Conduct

Lucky7net expects all members to behave respectfully and responsibly while using the platform. The following actions are strictly prohibited:

• Fraud, manipulation, or any action intended to exploit the system or other members
• Use of automated software (bots), unauthorised third-party software, or any technical tool to influence game outcomes
• Money laundering through the lucky7net platform
• Attacking, insulting, threatening, or harassing other members or lucky7net staff
• Sharing your account with others or allowing third parties to access your account
• Attempting to hack, disrupt, or compromise the security of the lucky7net system

Violating any of the above may result in immediate action including account suspension, permanent account termination, and account balance freeze pending further investigation.

8. Account Security

You are fully responsible for keeping your lucky7net account password and login credentials confidential. lucky7net recommends the following steps to protect your account:

• Use a strong, unique password that is not shared with any other account
• Enable two-factor authentication (2FA) where available in your account security settings
• Never share your password with anyone, including lucky7net staff who will never ask for your password
• Log out of your account after each session, especially when using a shared device
• Contact lucky7net customer support immediately if you suspect unauthorised access to your account

Lucky7net is not liable for any losses arising from a member's negligence in safeguarding their login credentials.

9. Liability Limits

Lucky7net provides its platform and services on an "as is" basis. To the extent permitted by law, lucky7net is not liable for:

• Any financial losses arising from gaming activity, including money lost from losing in games
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control
• Indirect losses, loss of profit, loss of data, or reputational damage
• Actions by third parties including payment service providers, game providers, or internet networks

Lucky7net's maximum liability to any member under any circumstances shall not exceed the amount deposited by that member in the 30 days prior to the claim.

10. Account Closure

Closure at member's request: You may close your lucky7net account at any time by contacting our support team. Prior to closure, all active bonuses will be cancelled and any eligible balance will be processed for withdrawal after the required review.

Closure by lucky7net: lucky7net reserves the right to close or suspend your account without prior notice in the following circumstances:

• Violation of any terms stated in this document
• Submitting false or fraudulent information during registration or KYC
• Suspected activity related to fraud, money laundering, or other illegal activities
• Request from relevant authorities or regulatory bodies

11. Terms Amendment

Lucky7net reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform, unless a different effective date is specified.

Lucky7net will endeavour to notify members of significant changes via in-platform notifications or registered email. However, it remains your responsibility to review the Terms and Conditions periodically to ensure you are always aware of the latest applicable terms.

Continued use of the lucky7net platform following any amendment to the terms constitutes your acceptance of and agreement to the amended terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of using the lucky7net platform, please contact our support team:

• Live Chat: Available 24/7 via the chat icon within the platform
• Email: [email protected]
• Response Time: We aim to respond to all enquiries within 24 hours

For official complaints, please include your account number, clear details of your inquiry, and any relevant supporting evidence. This will help us process your inquiry more quickly and accurately.

Lucky7net takes all member complaints seriously. Each complaint will be thoroughly reviewed and a proper response will be provided within a reasonable timeframe.